Privacy Policy

1. Our Commitment to Your Privacy

Vanessa Peel is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit vanessapeel.com.au, purchase our products or services, or subscribe to our email list.

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this Website or providing us with your personal information, you consent to the practices described in this Policy.

2. Who We Are

This Website is owned and operated by Vanessa Peel, an Australian-based digital marketing educator and consultant.

Contact:
Email: vanessa@vanessapeel.com.au
Website: vanessapeel.com.au

3. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions.

The types of information we may collect include:

  • Identity information — your name

  • Contact information — email address

  • Transaction information — purchase history, products purchased, payment records

  • Communication information — enquiries, replies, and messages you send us

  • Usage information — how you interact with our Website, pages visited, time spent, device and browser type

  • Marketing preferences — whether you have subscribed to or unsubscribed from our email list

We do not collect sensitive information such as health data, financial account details, or government identifiers unless specifically required and with your explicit consent.

Payment information is processed securely by third-party payment providers (such as Stripe or PayPal). We do not store your credit card or banking details on our systems.

4. How We Collect Your Information

We collect personal information in the following ways:

  • When you subscribe to our email list or download a free resource

  • When you purchase a digital product, course, or service through our Website

  • When you contact us via email or an enquiry form

  • When you engage with our content on social media platforms and then interact with our Website

  • Automatically through cookies, analytics tools, and similar technologies when you browse our Website

We collect information only by lawful and fair means, and where practicable, directly from you.

5. Why We Collect and Use Your Information

We use your personal information to:

  • Deliver digital products, courses, or services you have purchased

  • Send you email newsletters, educational content, and marketing communications you have opted into

  • Respond to your enquiries and provide customer support

  • Process payments and maintain transaction records

  • Improve our Website, content, and offerings based on how people use them

  • Comply with our legal and tax obligations

  • Detect and prevent fraud or misuse of our Website

We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you provide consent or we are required to by law.

6. Email Marketing

If you subscribe to our email list, download a free resource, or purchase from us, you may receive email communications including:

  • Educational content and marketing tips

  • Updates about new products, offers, and services

  • Promotional emails and launch announcements

We comply with the Spam Act 2003 (Cth). All marketing emails will include a clear and functional unsubscribe link. You can opt out at any time and we will action your request promptly.

Our email marketing is managed through MailerLite. By subscribing, your information is stored on MailerLite's platform. Their privacy practices can be reviewed at mailerlite.com.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences and improve your browsing experience

  • Analyse Website traffic and user behaviour through tools such as Google Analytics

  • Support advertising and retargeting campaigns where applicable

A cookie is a small file placed on your device. You can control or disable cookies through your browser settings, though doing so may affect some Website functionality.

By continuing to use our Website, you consent to our use of cookies. For more detail on how Google Analytics handles data, visit google.com/policies/privacy.

8. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • MailerLite — email marketing platform

  • Stripe / PayPal — payment processing

  • Google Analytics — website analytics

  • Canva — design tools (no personal data shared)

  • Squarespace or similar — website hosting platform

These providers are only given access to the information necessary to perform their services and are required to keep your information confidential.

We may also disclose your personal information if required to do so by law, court order, or government authority.

Some of our third-party providers are based outside of Australia. Where your information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

9. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information is stored securely using reputable cloud-based platforms. We use appropriate technical and organisational measures to maintain the security of your data.

However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

10. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

  • Email subscriber data is retained while you remain subscribed. You may unsubscribe at any time.

  • Purchase and transaction records are retained for a minimum of 7 years in accordance with Australian taxation law.

  • Enquiry and communication records are retained for a reasonable period to support our business operations.

When your information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Correct any information that is inaccurate, incomplete, or out of date

  • Request deletion of your personal information, where we are not legally required to retain it

  • Withdraw consent to marketing communications at any time by unsubscribing

  • Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at vanessa@vanessapeel.com.au. We will respond to your request within a reasonable timeframe.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first at vanessa@vanessapeel.com.au so we have the opportunity to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au

  • Phone: 1300 363 992

13. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to vanessapeel.com.au. We are not responsible for the privacy practices of any external websites and encourage you to review their policies independently.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. The updated version will be published on this page with a revised date.

We encourage you to review this Policy periodically. Continued use of our Website following any updates constitutes acceptance of the revised Policy.

15. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

Vanessa Peel
Email: vanessa@vanessapeel.com.au
Website: vanessapeel.com.au
Last updated: June 2026

This Privacy Policy was last reviewed in June 2026.